Terms of service.

1. Who these terms apply to

These terms cover dry cleaning, steam pressing, household textile cleaning, stain restoration and business dry cleaning supplied by Lachman Sons Drycleaners at Shop No 8, Pocket L, DDA Market, Sheikh Sarai Phase-2, New Delhi 110017.

2. Prices and estimates

• Our published 2026–27 rate list is the basis for every charge. A price shown as a range depends on fabric, lining, construction and work.
• The exact amount is confirmed at pickup, or after inspection at the shop if the garment is not seen at collection. That confirmed amount is the amount billed.
• If a garment needs work beyond the quoted service — specialist restoration, re-colouring, a major repair — we will contact you for approval before doing it. We do not carry out chargeable extra work without your consent.
• Prices include pickup and delivery within our service areas. They do not include any government tax that may apply; any applicable government taxes are shown separately on the invoice.

3. Pickup and delivery

• Pickup and delivery are free within our published South Delhi and Gurgaon routes.
• Time windows are estimates. Traffic, weather and route changes can affect them; if we are running significantly late, we will call you.
• If you leave garments with a security desk, neighbour or building staff at your instruction, our count at collection is the record of what we received.
• Please empty pockets and remove detachable items. We check pockets as a courtesy, but we are not responsible for items left inside garments.

4. Turnaround

Standard dry cleaning is returned on the agreed date. Blankets, curtains, leather, bridal wear and specialist restoration take longer, as set out on our how it works page. During peak wedding and winter seasons an extra day may be needed; we will tell you at pickup if a deadline is at risk.

5. Care, risk and pre-existing condition

• Every item is inspected before cleaning. Existing damage, weak seams, loose buttons, faded areas and unstable dyes are noted where we see them.
• Some garments carry inherent risk: unstable dyes, very old or weak fibres, glued trims, delicate embellishments, previous home repairs or stains that have already damaged the fibre. We will explain the risk before cleaning.
• Where a garment is cleaned at your request despite a known risk, we do so on the understanding that the risk is yours. We will still take every reasonable care.
• Normal wear — buttons working loose, minor seam opening, pilling — can occur in cleaning. We re-stitch buttons and minor seams where possible as part of the service.

6. If something goes wrong

Tell us as soon as you notice. We will inspect the item and, where the fault is ours, arrange re-cleaning or discuss a fair remedy. If re-processing cannot fix it, we will discuss compensation. Unless a higher value was declared and agreed in writing before cleaning, compensation will take into account the cleaning charge paid and the condition of the item. Nothing in these terms excludes liability that cannot be excluded by law.

7. Uncollected items

Please collect your order within 30 days. We will remind you by phone or WhatsApp. Items left beyond 90 days may be disposed of after notice, and any outstanding charges remain payable.

8. Payment

• Payment terms are confirmed when you book.
• Business accounts are invoiced monthly on the agreed terms. Invoices include billing details where applicable.
• We do not store card numbers or bank credentials on this website.

9. Cancellations and rescheduling

You can reschedule or cancel a pickup by calling the shop, ideally before the rider leaves. If an order has already been cleaned, the published rate for the work done remains payable.

10. Business accounts

Business rates, schedules and payment terms are set out in the individual rate card agreed with each business. Where those terms conflict with this page, the signed rate card applies.

11. Governing law

These terms are governed by the laws of India, and any dispute is subject to the jurisdiction of the courts at Delhi.

12. Contact

Lachman Sons Drycleaners, Shop No 8, Pocket L, DDA Market, Sheikh Sarai Phase-2, New Delhi 110017 · +91 98916 43790 · info@lsdrycleaners.in