Privacy policy.

Who we are

Lachman Sons Drycleaners, Shop No 8, Pocket L, DDA Market, Sheikh Sarai Phase-2, New Delhi 110017. You can reach us at +91 98916 43790 or info@lsdrycleaners.in.

What we collect

• Booking details: your name, mobile number, pickup address and colony, preferred date and slot, and anything you tell us about the garments.
• Order records: the items collected, the price quoted, the cleaning route used, delivery date and payment status.
• Messages: if you contact us on WhatsApp, by phone, email or through the chat assistant on this website, we keep the message so we can respond and keep a record of your order.
• Basic technical data: standard information sent by your browser to the hosting server, such as the page requested and an IP address, used for security and performance.

We do not ask for and do not store card numbers, bank details or identity documents. Payment is arranged directly with the shop.

What we do with it

• To collect, clean and deliver your order, and to contact you about it.
• To confirm a price or a slot before we start work.
• To handle a complaint, a re-processing request or a billing question.
• To keep accounting records, as required by law.

We do not sell, rent or trade your details. We do not send marketing messages unless you ask us to. Your phone number is shared with our riders only for the purpose of your pickup and delivery.

Forms on this website

When you submit a form, your details are sent to the shop so we can respond. We keep enquiries for about twelve months.

Cookies and analytics

This website does not use advertising cookies and does not track you across other websites. If we use an analytics service to understand which pages are visited, it collects aggregate, non-identifying information and you can block it in your browser settings without affecting how the site works.

The chat assistant

The assistant on this website answers common questions using a fixed set of information held inside the site itself. Your conversation is not sent to an external artificial-intelligence provider, and nothing you type is used to train any model. If you ask for a human, we move the conversation to WhatsApp.

How long we keep things

Order records are kept as long as needed for accounting and tax purposes. Chat and enquiry messages are kept for about twelve months, unless they relate to an open order or a complaint.

Your choices

Write to info@lsdrycleaners.in or call the shop if you would like to see the details we hold about you, correct them, or ask us to delete them. If your details are on an open order or an unpaid bill, we may need to keep them until that is settled.

Changes

If this policy changes, the updated version will appear on this page with a new date. Material changes will be mentioned at the counter and, where relevant, on the order slip.